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Valero (1238), Meraux

Citizen Complaints in 2007

LDEQ Accident Number
Complaint Date
Notes
93741

2/5/2007
Description: large flames, black and white smoke, loud roar coming from Murphy Oil Refinery

Health Effects:

LDEQ Followup: yes

LDEQ Notes: there was a trip in the boiler feed water steam turbine pump, there was an event that released SO2 from the flare, flare operates as designed but at times is noisy and smoky

Investigation Delay: 3

Accident Report Filed:

97497

6/28/2007
Description: noxious odor when direction of wind is either from the south or southeast, smells like something burnt

Health Effects:

LDEQ Followup: yes

LDEQ Notes: no odors noted, no releases or upsets occurred at the time of the complaint

Investigation Delay: 5

Accident Report Filed:

97176

6/17/2007
Description: terrible noise from Murphy

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy monitors noise each shift at the property line and records the results in decibels, Murphy is working with the neighborhood to understand and resolve the noise issues

Investigation Delay: 8

Accident Report Filed:

97125

6/15/2007
Description: facility has an unacceptable noise level disrupting several families in their homes, noise is continuous 24 hours for 5-7 days

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy monitors noise each shift at the property line and records the results in decibels, Murphy is working with the neighborhood to understand and resolve the noise issues

Investigation Delay: 10

Accident Report Filed:

97256

6/15/2007
Description: noise problem

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy monitors noise each shift at the property line and records the results in decibels, Murphy is working with the neighborhood to understand and resolve the noise issues

Investigation Delay: 10

Accident Report Filed:

97093

6/13/2007
Description: unusual events at Murphy Oil, loud whistling noise and two large flares with black smoke emitting from them

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy monitors noise each shift at the property line and records the results in decibels, Murphy is working with the neighborhood to understand and resolve the noise issues

Investigation Delay: 11

Accident Report Filed:

98214

7/30/2007
Description: large flare from fire, creating black smoke, seems like something burns EVERY night

Health Effects:

LDEQ Followup: yes

LDEQ Notes: no cause could be found for this incident, no record in the shift foreman's log book of a release

Investigation Delay: 21

Accident Report Filed:

98189

7/27/2007
Description: odors from Murphy Refining, may be their wastewater treatment plant

Health Effects:

LDEQ Followup: yes

LDEQ Notes: there was an upset at the Murphy wastewater treatment plant, released an oily biomass smell that was estimated to be about a 3 on a butanol scale, odor was found by operating personnel and adjustments were made which eliminated the odors, no violatio

Investigation Delay: 24

Accident Report Filed:

98918

8/27/2007
Description: extremely loud flare, south flare with blue flame, windows are shaking

Health Effects:

LDEQ Followup: yes

LDEQ Notes: flare was not in use, no areas of concern were documented

Investigation Delay: 8

Accident Report Filed:

98917

8/26/2007
Description: large fire emitting from the stack - looks to be 40 above the stack

Health Effects:

LDEQ Followup: yes

LDEQ Notes: smoke was being emitted for a time but no areas of concern were documented

Investigation Delay: 2

Accident Report Filed:

98885

8/24/2007
Description: large smoke stacks shooting out excessive amounts of smoke and is loud

Health Effects:

LDEQ Followup: yes

LDEQ Notes: compressor at the Platformer shut down for about 10 min and sent clean hydro-treated hydrocarbon to the flare for 10 min, there was some smoke and noise but the combustion of the vented hydrocarbon was essentially total, noise came from the steam tha

Investigation Delay: 28

Accident Report Filed:

98872

8/23/2007
Description: extremely large flare at Murphy Oil, continuous flare since at least noon today 8/23/07

Health Effects:

LDEQ Followup: yes

LDEQ Notes: upset on the hydrocracker and platformer, both units vented a large amt of hydrogen to the flare during the upset, hydrogen burns cleanly with only water vapor as the emission product, flare was noticeable but there were no RQ releases during the eve

Investigation Delay: 12

Accident Report Filed:

98834

8/21/2007
Description: Murphy oil has been flaring all afternoon - creating black smoke and sulphur odor

Health Effects:

LDEQ Followup: yes

LDEQ Notes: according to plant records, the plant was in normal operation and there were no strong sounds from the flare

Investigation Delay: 14

Accident Report Filed:

98770

8/18/2007
Description: loud screeching noises and excessive flaring at Murphy Oil

Health Effects:

LDEQ Followup: yes

LDEQ Notes: plant was in normal operation and there were no strong sounds from the flare, no areas of concern were documented

Investigation Delay: 17

Accident Report Filed:

98798

8/17/2007
Description: flare-light blue flare-sounds like airplant taking off-vibrating windows

Health Effects:

LDEQ Followup: yes

LDEQ Notes: plant was in normal operation and the noise monitoring patrol didn't document any strong sounds from the flare, no areas of concern were documented

Investigation Delay: 18

Accident Report Filed:

98780

8/17/2007
Description: two flares all day, 2nd flare has clouds of black smoke, turn off and on during the day

Health Effects:

LDEQ Followup: yes

LDEQ Notes: at the time of the complaint, the flares were in normal operation, plant was also in apparent normal operation, no problems were found, the investigation found that the flares were in use at the time of the complaint but there was no unusual activiti

Investigation Delay: 18

Accident Report Filed:

98662

8/14/2007
Description: odor from Murphy Oil Refinery

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy has a twice daily odor patrol which surveys the plant perimeter, no odors problems noted on Aug 12-14, shift foreman's log doesn't record any odor problems during this time period

Investigation Delay: 6

Accident Report Filed:

98499

8/7/2007
Description: various Murphy Oil complaints and issues

Health Effects:

LDEQ Followup: yes

LDEQ Notes: gave a list addressing the complaints, many of the issues were permit issues

Investigation Delay: 13

Accident Report Filed:

98292

8/1/2007
Description: very large flare, woke caller up this morning

Health Effects:

LDEQ Followup: yes

LDEQ Notes: upset on the C3-C4 splitter at the FCC unit, relief valve relieved to the flare as designed, operator made some operational adjustments to the system and returned the system to normal, no human error involved, release was to the flare

Investigation Delay: 19

Accident Report Filed:

99869

9/30/2007
Description: large flaring, bursts of flames coming from Murphy Oil, black smoke pouring out

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy experienced a supply problem with their purchased natural gas, caused a flaring

Investigation Delay: 17

Accident Report Filed:

99867

9/29/2007
Description: nauseating, choking odor coming from Murphy Oil

Health Effects: nauseating

LDEQ Followup: yes

LDEQ Notes: Murphy experienced a supply problem with their purchased natural gas, caused a flaring incident, no human error involved and no RQs exceeded

Investigation Delay: 18

Accident Report Filed:

99551

9/18/2007
Description: caller has agreement with refinery that if she hears/sees anything coming from facility they will immediately respond, last night they refused to investigate exact locaiton of noise described as a high pitched hum w/ vacuum sounding background and denied they were source

Health Effects:

LDEQ Followup: yes

LDEQ Notes: LDEQ doesn't regulate noise, no further action required

Investigation Delay: 3

Accident Report Filed:

99254

9/7/2007
Description: while walking thru neighborhood, noise was really loud and foul odor in the air, noise meter @ 68-69 peaking @ 72

Health Effects: noise was intense enough that it hurt complainant's ears, generates headache

LDEQ Followup: yes

LDEQ Notes: noise measured to be 60-70 db, complainant also objected to the odors in the neighborhood, odors weren't measured

Investigation Delay: 14

Accident Report Filed:

99230

9/5/2007
Description: huge north flare, excessive amts of black smoke

Health Effects:

LDEQ Followup: yes

LDEQ Notes: #2 Cat Gas Compressor shut down for about 10 min and sent hydrocarbon to the flare for about 10 min, there was some soke and noise but the combustion of the vented hydrocarbon was essentially total, noise came from the steam that allows this stream t

Investigation Delay: 16

Accident Report Filed:

99114

9/1/2007
Description: huge flare

Health Effects:

LDEQ Followup: yes

LDEQ Notes: hydrocracker was venting hydrogen to the flare, PSA Tail Gas Compressor come off line for about 35 min, no RQ's exceeded and no emergency was created, burning hydrogen produces only water vapor as a combustion product, sound from flare operation was

Investigation Delay: 5

Accident Report Filed:

100440

10/23/2007
Description: tail gas compressor, backup and wet gas compressor are broken, notified will not fix until Thursday, airplane sounds, steam to flare, flare too large and smoky, happen about every 5 days, request root cause analysis

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy stated that no RQ's were exceeded and the noise was well below the 85 db level found in OSHA hearing conservation recommendations

Investigation Delay: 28

Accident Report Filed:

100408

10/22/2007
Description: huge really large flare and rumbling like an aiport (not thunder), refinery claims compressor is broken, burning extra hydrogen, pattern 5 days quiet acitivty with little amt of odors, 5 days noise, smells, complainant concerned with what is being done about faulty or inadequate equipment

Health Effects: headaches and nausea

LDEQ Followup: yes

LDEQ Notes: Murphy stated that no RQ's were exceeded and the noise was well below the 85 db level found in OSHA hearing conservation recommendations, the white dust was reported to be a white deposit on one barbeque that had already been washed off by rain

Investigation Delay: 29

Accident Report Filed:

100458

10/22/2007
Description: flare burned for hours with smoke, large flame orange

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy stated that no RQ's were exceeded and the noise was well below the 85 db level found in OSHA hearing conservation recommendations

Investigation Delay: Same Day

Accident Report Filed:

100246

10/16/2007
Description: rumbling like a rocket ship from the flare, white dust over apts in Meraux Walkers Lanes

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy stated that no RQ's were exceeded and the noise was well below the 85 db level found in OSHA hearing conservation recommendations, the white dust was reported to be a white deposit on one barbeque that had already been washed off by rain

Investigation Delay: 27

Accident Report Filed:

100225

10/15/2007
Description: compressor and hydrocracker still broken, Murphy is having extremely large flares that make everything around have an orange glow, terrible emissions, and loud noises

Health Effects:

LDEQ Followup: yes

LDEQ Notes: PSA Recycle Compressor at the Hydrocracker was undergoing maintenance at the time of this report, some additional methane was being sent to the flare which resulted in a small but measurable increase in the gases sent to the flare, maintenance of com

Investigation Delay: 25

Accident Report Filed:

100200

10/14/2007
Description: large, bright flare, sounds like an airplane

Health Effects: sickening odors

LDEQ Followup: yes

LDEQ Notes: Murphy had a compressor shut down by a mechanical fault, the compressor is being repaired, until the compressor is repaired the plant is flaring a hydrogen rich recycle gas stream, this gas stream burns cleanly because it has almost no sulfur and nit

Investigation Delay: 3

Accident Report Filed:

100199

10/13/2007
Description: loud booms and ecessive rumgling

Health Effects:

LDEQ Followup: yes

LDEQ Notes: plant shift foreman's log was reviewed, no unusual events occurred at the time of the reported incident, plant was in apparent normal operation, flare was in use but the plant didn't report any loud noise at the time of the complaint, no excess emiss

Investigation Delay: 24

Accident Report Filed:

100138

10/11/2007
Description: large flaring, had stopped in pm but started again by 22 hrs, black smoke, noise resembling airplane, Murphy had a broken hydrocracker

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy had a compressor shut down by a mechanical fault, the compressor is being repaired, until the compressor is repaired the plant is flaring a hydrogen rich recycle gas stream, this gas stream burns cleanly because it has almost no sulfur and nit

Investigation Delay: 6

Accident Report Filed:

100103

10/11/2007
Description: large yellow flicking flare and intermittant noises from Murphy Oil, ongoing for the past 12 hrs, concerned about children's safety, would like a risk analysis, complainant was asked by a Murphy Oil rep to be a good neighbor and not call DEQ, yet they continue to have obvious issues they will not fix or report

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy had a compressor shut down by a mechanical fault, the compressor is being repaired, until the compressor is repaired the plant is flaring a hydrogen rich recycle gas stream, this gas stream burns cleanly because it has almost no sulfur and nit

Investigation Delay: 6

Accident Report Filed:

100101

10/10/2007
Description: large yellow flickering flare, loud noise that resembles an airplane making windows rattle, concerned about cause and effects to neighborhood

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy had a compressor shut down by a mechanical fault, compressor is being repaired, until the compressor is repaired the plant is flaring a hydrogen rich recycle gas stream, the gas stream burns cleanly because it has almost no sulfur and nitrogen

Investigation Delay: 7

Accident Report Filed:

100010

10/5/2007
Description: burnt odor in air, sulfur, affecting way of life when outside in yard, concerned re health risks

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy had no community complaints at this time on 10/05/2007, daily odor patrol for this time done by Murphy found no odors

Investigation Delay: 12

Accident Report Filed:

99900

10/2/2007
Description: burnt gasoline odor, similar to past weekend, last night (10/1) around 10:30-11 pm sounded like driving pilings coming from Murphy

Health Effects: odor causing headaches

LDEQ Followup: yes

LDEQ Notes: Murphy had slight odor estimated to be a butenol 2 from the waste water treatment plant, at the same time there was a strong odor from a nearby marsh fire, neither odor is actionable with regard to Murphy

Investigation Delay: 14

Accident Report Filed:

101380

11/30/2007
Description: loud refinery processing noises, wakes up complainant and neighbors, noise is from new processes added over recent years , noise is too loud and travels across a cleared field between Lena and Corinne Drives, ongoing since April

Health Effects:

LDEQ Followup: yes

LDEQ Notes: nothing unusual found at time of complaint, flare is an essential part of the refinery safety sytstem

Investigation Delay: 120

Accident Report Filed:

101295

11/25/2007
Description: complainant observed from 11/25 to 11/28 very large flares, awful burning smell, and noise from refinery

Health Effects:

LDEQ Followup: yes

LDEQ Notes: plant records recorded no unusual events and the plant was in apparent normal operation, both the North and South Flares were operational but there were no unusual releases to those flares

Investigation Delay: 90

Accident Report Filed:

101198

11/21/2007
Description: oily substance released into complainant's pool from Murphy Oil, observed black specs and black smoke emitting from flares

Health Effects:

LDEQ Followup: yes

LDEQ Notes: there's a citrus tree over this pool and the fruit is ripening, as the fruit ipens, citrus oil is released and settles on the surface of the pool, there is an oily substance on the surface of the pool but it does not appear to have come from the murp

Investigation Delay: 120

Accident Report Filed:

101195

11/20/2007
Description: loud noise and bad sulfur odor emitting from Murphy Oil

Health Effects:

LDEQ Followup: yes

LDEQ Notes: found nothing unusual at time of this complaint, flare is an essential part of the refinery safety system that can produce both light and some noise when it is in operation, refinery has a noise and odor patrol system that monitors for noise with a n

Investigation Delay: 120

Accident Report Filed:

101071

11/15/2007
Description: odors, flaring is horrible, complainant wants in record she may be only person phoning incidents into DEQ

Health Effects:

LDEQ Followup: yes

LDEQ Notes: no unusual events were found and the plant was in apparent normal operation, both the North and South flares were operational but there were no unusual releases to those flares, no noises above 65 db were found during the noise patrol plant surveys

Investigation Delay: 90

Accident Report Filed:

100891

11/8/2007
Description: caller states Murphy Oil is putting contaminated soils into a berm, covering with backfill, and are scheduled to cover with limestone to make area a parking lot

Health Effects:

LDEQ Followup: yes

LDEQ Notes: Murphy Oil is in final stages of an oil spill cleanup that occurred on 10/29/05 during Hurricane Katrina, approved cleanup plan requires soil above recap standards to be excavated from contaminated areas throughout oil spill zone and transported to a

Investigation Delay: 27

Accident Report Filed:

101950

12/29/2007
Description: heard noise from refinery, large flare with black smoke from N flare, followed by very large puffs of black smoke, over 6 occurences within as many minutes, stinks and triggers headache

Health Effects: triggers headache

LDEQ Followup: yes

LDEQ Notes: Murphy Refinery was in apparent normal operation, no upsets and the flare was operating normally

Investigation Delay: 30

Accident Report Filed:

101507

12/7/2007
Description: loud refinery noise, swooshing with lots of sustained whistling, complainant noticed lots of steam (not morning fog)

Health Effects:

LDEQ Followup: yes

LDEQ Notes: no unusual events found, plant was in apparent normal operation

Investigation Delay: 60

Accident Report Filed:

101456

12/5/2007
Description: constant high pitch tone heard on Corinne Dr

Health Effects:

LDEQ Followup: yes

LDEQ Notes: no unusual events found, plant was in apparent normal operation

Investigation Delay: 60

Accident Report Filed:

101390

12/2/2007
Description: refinery noises, swooshing sound and background noises, also flaring

Health Effects:

LDEQ Followup: yes

LDEQ Notes: check found nothing unusual at time of this complaint, flare is an essential part of refinery safety system

Investigation Delay: 90

Accident Report Filed: